This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Associate Specialist, Health Information Management based in the United States. The Associate Specialist, Health Information Management will support accurate, timely, and complete medical record documentation within a technology-driven healthcare environment. This entry-level, full-time remote opportunity is ideal for someone looking to build a career in health information management, medical records, and healthcare revenue cycle operations. You will review electronic medical records, identify documentation gaps, coordinate with healthcare providers and clinical departments, and help ensure records are ready for coding and billing. By managing documentation workflows and resolving outstanding deficiencies, you will contribute to operational efficiency, regulatory compliance, and a better experience for healthcare clients and patients. The role offers opportunities to develop new skills, earn a professional certification, and explore innovative ways to improve processes, including the use of AI-enabled solutions. If you are detail-oriented, curious, collaborative, and motivated to grow professionally, this position provides a strong foundation for a long-term career in healthcare operations. Accountabilities - Analyze and reanalyze medical records to ensure documentation is accurate, complete, and processed within established timelines. - Review electronic medical records and resolve items in documentation-related work queues when missing information becomes available. - Follow up with nursing and ancillary departments to obtain missing medical record documentation. - Contact healthcare providers regarding missing documentation or dictation that prevents accounts from being coded and processed. - Update unbilled account tracking spreadsheets with the status of outstanding documentation and provide updates to management. - Review medical record documentation, identify charting deficiencies, and enter them into the appropriate deficiency management system.
- Assign documentation deficiencies to the relevant healthcare providers and monitor outstanding items through resolution. - Actively manage electronic and manual work queues to support timely medical record analysis and chart completion. - Follow established company policies, standards, and system workflows when adding, transferring, and assigning accounts to appropriate work queues. - Identify recurring system issues, process inefficiencies, and workflow concerns, escalating facility-related problems to management. - Report trends or practices that do not comply with facility or corporate policies and standards. - Document workflows, including process changes, modifications, and improvements implemented to enhance operational efficiency. - Demonstrate openness to innovation and emerging technologies, including AI, to identify better ways of working and reduce friction for patients, clients, and colleagues. - Perform additional duties as assigned. Requirements: - Strong attention to detail and the ability to review medical records accurately while meeting productivity and timeliness expectations. - Good organizational and follow-up skills, with the ability to manage multiple work queues, documentation requests, and competing priorities. - Effective written and verbal communication skills for coordinating with healthcare providers, clinical departments, and management. - Analytical and problem-solving abilities, including the capacity to recognize documentation gaps, identify recurring issues, and escalate concerns appropriately. - A proactive, inquisitive mindset and willingness to learn, embrace innovation, and explore AI-enabled tools and process improvements.
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