Job Description

*The role is based in Raleigh and requires employees to work in the office five days per week during their initial probation period. After successfully completing probation, employees transition to a hybrid work arrangement.*

Your new company

Our client is a growing provider of supplier information and risk management solutions, supporting large organizations and their supplier networks across regulated industries. They deliver data driven insight across areas such as operational resilience, cyber security, and compliance, helping businesses manage risk through a shared and streamlined approach. They are looking for a Customer Support Advisor to join their team in Raleigh, NC!

Your new role

As a Bilingual Customer Support Advisor, you will be the first point of contact for Canadian customers, supporting them through onboarding, account validation, renewals, and general inquiries. Using your professional French and English communication skills, you will build strong customer relationships, resolve issues, maintain accurate CRM records, and ensure an exceptional customer experience throughout the customer lifecycle.

What you will need to succeed

• Fluent French (Ideally French Canadian and/or Québécois language proficiency) and English communication skills, both written and verbal
• Experience in customer service, client support, account coordination, call center, hospitality, retail, or similar customer facing environments
• Confidence handling a high volume of phone and email interactions
• Strong attention to detail and accuracy
• Excellent interpersonal and relationship building skills
• Ability to learn new systems and processes quickly
• Strong organizational and problem-solving abilities

What you will get in return

You'll have the opportunity to join a growing international organization where you can build long term career development, gain exposure to a global client base, and work within a collaborative team environment. The role offers a structured onboarding program, professional development opportunities, and a hybrid working model following successful completion of probation.

What you will need to do now

If you’re interested in this role, click “apply now” to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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