Job Description

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Direct message the job poster from Mauna Kea Resort

Responsibilities

• Direct all aspects of spa operations, including guest services, treatment areas, wellness programs, and amenities, ensuring a seamless and luxurious experience.
• Lead, inspire, and develop a team of spa professionals, including therapists, aestheticians, and front desk staff, fostering a culture of excellence, professionalism, and personalized service.
• Maintain the highest standards of cleanliness, safety, and functionality in collaboration with housekeeping and engineering teams.
• Design and implement service menus, wellness offerings, and seasonal promotions aligned with luxury trends and guest expectations.
• Monitor and ensure compliance with all health, safety, and licensing regulations.
• Actively engage with guests to ensure satisfaction, resolve concerns, and personalize experiences.
• Collaborate with resort leadership and marketing teams to promote spa services, packages, and brand positioning.
• Stay ahead of industry trends and integrate innovative wellness practices and technologies.
• Manage vendor relationships and oversee procurement of spa products and equipment.

Working Conditions

• Operates in a serene, indoor spa environment within a luxury resort setting.
• Requires collaboration with multiple departments and occasional attendance at resort events or meetings.

Work Hours

Must be able to work a schedule set by the General Manager or Hotel Manager

Flexibility required, including weekends, holidays, and peak resort periods.

• Must be able to work more than 50 hours per week.

Equipment Use

• Proficient in spa management software, POS systems, and standard office tools.
• Familiarity with spa treatment equipment and retail inventory systems.

Mental and Physical Demands

• Ability to remain composed and professional in a fast-paced, guest-facing environment.
• Must be able to stand for extended periods and lift up to 50 lbs as needed.
• Strong organizational, leadership, and decision-making skills.

Communication Demands

• Exceptional verbal and written communication skills.
• Ability to lead team meetings, deliver training, and interact with high-profile guests and stakeholders.
• Minimum 5 years of leadership experience in a luxury spa or wellness environment preferred.
• Proven expertise in spa operations, wellness programming, and guest service excellence.
• Previous hands-on experience as a therapist (massage, aesthetics, acupuncture) preferred.
• Strong financial acumen with experience managing budgets, forecasting, and driving revenue.
• TB clearance card as required by the Hawaii State Department of Health.

Seniority level

• Director

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality

Job Tags

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